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Do’s and Don’ts for a Scrum Master

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Agilemania Blog
  • Naveen Kumar Singh
  • Dec 23rd 2020

Do you want to be an effective Scrum Master? I am sharing some do's and don'ts which you must keep in mind while playing the role of the Scrum Master. Let's dive into it quickly.

Who is a Scrum Master?

The scrum master is the one who upholds the scrum understanding in the team and practices agility. They ensure the Scrum team is effectively developing products by the following empiricism. Coaching, teaching, mentoring, and facilitation are useful tools for the Scrum Master. They are making sure that every team member must understand the product goal and purpose of developing the product. From devising Scrum to facilitating scrum meetings, the scrum master is a crucial role within the Scrum Framework. Moreover, it also ensures that the team must work at full productivity.

Don'ts of the Scrum Master

1. You're not a Project Manager: No doubt, scrum masters are known for their eagle eyes as they have to observe the scrum team to identify dysfunctions and work on those. They are responsible for checking with those members whether they are doing the tasks or stuck due to impediments. The Scrum Master should not be confusing with the role of Project Manager. The scrum master's role is to take a different perspective from the team members and don't directly work as a taskmaster. They don't direct the team, collect status, compile reports, and share it with the stakeholders. They focus on enabling transparency and help the team practice empiricism.

2. Don’t be a Sole Decision Maker: Taking all the decisions all by yourself indeed gets you in trouble! Rather than coming up with conclusions all by yourself, I advised listening to others' views will help you get results. The scrum master must form a self-managed team and not making them dependent on the Scrum Master. Individually within the team can produce wonderful results, but collectively they do better always. Their opinion carries a lot more weight in the organization over the individual decision made by the Scrum Master.

3. Don’t be an Investigator: Continuously peeping into someone can be a bit annoying. Frequently keeping an eye on your scrum team can be a sin. Doing this degrades the position of scrum master. Giving the members their personal space to act to think will make them more efficient and independent as it can ruin relations and provide the scrum master the name of a lousy leader. So one should avoid checking up frequently. Avoiding this will result in better productivity, which is a benefit for both parties.

4. Stop being Biased: Scrum Masters should not take the side of any specific scrum team member. Scrum masters are known for being a facilitator in resolving conflict. They called as "FACILITATOR." At the time of any conflict, the scrum master should facilitate a conflict resolution meeting to identify the loophole or root cause of resolving the problem. It makes the scrum master a good leader.

5. Stop being Representative: Scrum Masters are not a development team representative, and the development team represents themselves wherever needed. Scrum Masters are also not a coordinator to co-ordinate dependencies between teams. The development teams should co-ordinate their dependencies.

Do's of the Scrum Master

Below we have listed down the best things the scrum master must do to make the team the fullest and yield the best results.

1. Be a Transparency Enabler: Scrum Master is considered a protector by many, and it is a bit exaggerated. Protecting doesn't mean that Scrum Master protects a team from demanding stakeholders. It is about helping everyone understand how an autonomous team produces a better result and enables transparency so that stakeholders don't see an urge to reach out to the team asking status, changing requirements, or progress reports. We need to understand the purpose of such a request and address it through transparency. Levelling stakeholders as bad people and the development team fully committed doesn't help anyone. Other than these scrum masters, they protect the team from complacency as continuous improvement helps produce the best outcome possible. They always make them feel that they still have a lot to learn.

2. Be a Technical Coach: A great scrum master could coach the team on engineering practices. It is not there in the Scrum Guide, and it is ok as Scrum Guide has changed a lot in the last decade to incorporate various other works that get done using Scrum. I always quote Bas Vodde's blog and Michael James's Scrum Master Checklist for the same. I hear many arguments about anyone can become a Scrum Master, and knowing technical practices are not required. But will you be hiring a badminton coach to help your kid in learning tennis? It is ok to take the role of Scrum Master without knowing these engineering practices but try learning those to help your team understand. Scrum Alliance and Scrum.org both have a good training program for the same, so better to attend Certified Scrum Developer or Professional Scrum Developer.

3. Be an Observer: Being a scrum master is helping the team to learn how to resolve the problems on their own. So, it's better to give them a chance to resolve the issues by not interrupting them and merely observing them. Being there for the team is good, but overdosing on them with all-time help can be destructive in shaping team members' outcomes. Observation and judgmental are two different things. Noting observation, sharing how a Scrum Master feels about observation, and sharing it with the team helps understand better about behavior demonstrated by the team.

4. Be a Lean-Agile Practitioner: Change starts with you is a famous line but not easy to practice. We want everyone to be agile except ourselves. We, as Scrum Masters, expected to lead the change by being a role model. We need to embrace agile values and principles and apply system and lean thinking in decision making. Having experience with a few popular frameworks and practices helps in doing the job of a Scrum Master. Don't limit ourselves to a particular framework and be a lifelong learner.

5. Be a Facilitator: We all hear every day that Scrum Masters are facilitators and facilitate Scrum events and team decisions. How do they facilitate is something that matters more:

  1. We should know the difference between mediation, facilitation, and hosting meetings.
  2. They initiate the conversation with open-ended questions rather than leading questions to have fruitful discussion towards decision making.
  3. Structure to support dialogue and facilitation. In recent times, the liberating structure has gained popularity as it provides 33 micro-structure to facilitate team decisions.
Don't delay your decision to be a good Scrum Master and take the 1st step towards it by writing your feedback about the above points or connect with me to have a 1:1 conversation on this.

 

Agilemania Blog

Naveen Kumar Singh

Naveen is a Lean-Agile Coach, Professional Scrum Trainer (PST) and Internationally acclaimed Speaker in many Conferences and Agile events.

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Non proident maiore second third four first six seven ten developer ret Agile Certification, Agile Training, BDD training, Scrum Certification, scrum for developer, Scrum Training, TDD training testing BDD training, BDD training in Bangalore, DevOPs training in Bangalore, Scrum, scrum for developer, Scrum for tester, scrum master, Scrum Training, Scrum Training in Bangalore, TDD training, tdd training in Bangalore Agile, Agile Training, Estimation, Scrum, scrum for developer, Scrum for tester, scrum master, Scrum Training Past Webinar Agile Product Development, Agile Scrum training, Traditional Project Management product backlog Spillover in Scrum sprint planning User story test scrum fg Agile Scrum training, Scrum Certification, scrum master, Scrum Master Training SAFe agile SAFe,Product owner LPM SAFe,PI planning agile-coaching agilemania testing,agilemaina,testing tools ,Build a customer-centric ,product using Scrum to maxi Agile Training CSD training CSM training CSP CSPO Training CST Scrum scrum for developer Scrum for tester scrum master Agile Metrics Agile Scrum training Scrum Master Role Scrum Master Interview Questions scrum master Agile Certification Professional Scrum Trainer professional scrum trainer professional scrum master scaling agile scaling agile scaling RTE SPC SPCT Empowering Teams,SAFe Stream Map Agile Retrospectives Mistakes Project Management PSM,CSM Digital Transformation Agile Testing, Agile Testing Training, ATDD,bdd, Scrum for tester, SpecFlow scrum master, scaling scrum, scaling agile scrum for developer, Large scale scrum software plan, scrum for developer, agile planning scrum for developer, scrum master, planning scrum coaching, agile assessment technical debts, Agile Metrics Agile Team ssm Scaled Agile Product Owner Scrum Training in Bangalore Product Manager Business Owner Resolving Conflict Conflict Resolution Techniques Product Backlog Refinement Sprint Retrospective Sprint Planning Scrum Master Interview Questions Scrum Interview Question Agile Interview Question agile coaching Creative Professional Agile Coaching Managers Safe Scrum Master Agile Governance Self-organizing Teams Agile Persona Mapping Scrum Certification CALMR Role Of Product Owner Agile Scrum Training APM Agile Product Product Management KPIs Business Agility SAFe 6.0 Definition of Done Digital Marketing SAFe Agilist Certification SAFe® Agile Certification Benefits of SAFe SAFe Agilist BDD training BDD training in Bangalore DevOPs training in Bangalore Scrum Training TDD training tdd training in Bangalore WSIF SEO DevOps Sprint JIRA PSM Agile Facilitation Feedback Loop Gold SPCT User Stories Acceptance Criteria TDD Agile Framework Technical Agility Velocity Agile Software Development SAFe vs Scrum SAFe Scrum Master vs just Scrum Master Scrum Vs. Kanban Agile Coach Enterprise Agile Coach Agile Testing Pair Programming Scrum Teams PI planning PERT CPM Delivery Pipeline Project Management Tools Agile Certification BDD training Scrum Certification Value Flow ICAgile Digital Transformation Large scale scrum Measuring Scrum Sucess Organizational Agility Agile Coaches Leadership Management
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